These Terms & Conditions set out what 8oko expects from you and what you can expect from us — covering how your account works, how transactions are handled through Rocket and Bank Transfer, and what governs your access to sports markets, casino games and all other content on this site. Access to 8oko and its services depends on your local law and eligible region.
Account Eligibility Rules
Rocket & Bank Transfer Terms
Content Access Conditions
User Rights & Responsibilities
POLICY POSTURE
How These Terms Govern Your 8oko Account
By creating an account on 8oko and using any part of this platform — whether that is placing a wager on a cricket market, loading a slot lobby, or initiating a transaction — you confirm that you have read and accepted these Terms & Conditions in full. These terms apply to every session, every account action and every transaction you complete through us. Where your activity involves a financial movement, the rules covering Rocket payments and Bank Transfer apply alongside these general terms, and the specific conditions shown at the point of transaction also form part of your agreement. We may update these Terms & Conditions from time to time. When we do, the revised version will be published on this page, and your continued use of the account after that publication means you accept the changes. If any section of these terms conflicts with a specific product rule — for example a sportsbook market rule or a table game condition — the specific product rule applies to that activity and these general terms apply to everything else. Availability of our services depends on your local law and the eligible regions we currently support. If you are unsure whether access is permitted in your location, you should seek independent local legal advice before proceeding.
Rocket Payments
Transactions processed through Rocket are subject to these Terms & Conditions and the conditions shown at checkout. Transaction records are visible in your account wallet history.
Bank Transfer
Bank Transfer deposits and withdrawals follow the same account-level rules. Verify the account details shown in the deposit screen before confirming any Bank Transfer instruction.
Account Wallet
Your account wallet reflects the balance available for wagering. We do not hold funds outside the wallet structure described in your account settings.
Policy Updates
We publish any material change to these terms on this page before it takes effect. Checking this page periodically keeps you current on your obligations and rights.
SCOPE BOUNDARIES
What These Terms Cover and What They Do Not
Not every situation you encounter on 8oko falls under the same set of rules. Some activities are governed fully by these Terms & Conditions; others sit outside their scope or are covered by a separate, more specific policy. Understanding the boundary helps you know where to look when a question arises — whether that question relates to your account login, a Rocket payment, a sports market, or a third-party service linked from our pages. Where something falls outside the scope below, we will point you toward the relevant document or contact route.
Account Access
Creating, verifying and closing your 8oko account falls fully within these Terms & Conditions. This includes your login credentials, identity verification steps shown in account settings, and any access restrictions applied to your region under local law.
Transactions
Deposits and withdrawals via Rocket and Bank Transfer are covered here and by the payment-specific conditions shown at the point of transaction. Always confirm the exact figures and account details on the transaction screen before you submit.
Site Content
All content published on 8oko — sports odds, casino game lobbies, promotional notices and editorial text — is governed by these terms. You may not copy, redistribute or commercially reuse any part of it without written permission from us.
Third-Party Services
Game content supplied by studios such as Pragmatic Play, PG Soft and Spadegaming is subject to those studios' own end-user conditions alongside ours. We are not responsible for the terms of any external site linked from our pages.
YOUR ENTITLEMENTS
Practical Steps You Can Take Under These Terms
These Terms & Conditions are not just a set of restrictions — they also give you concrete actions you can take when you need to review, correct or question something related to your account or your use of 8oko. Your transaction history is accessible directly from the account wallet section; every Rocket payment and Bank Transfer movement is logged there with a timestamp and reference number. If you notice an error in your account details — such as a contact number or linked payment method — you can update these through the account settings page. For anything that requires a formal correction or that you cannot resolve through self-service, our support team is reachable through the channels listed in the Support section of this page. You have the right to request a summary of the account actions recorded against your login. Submit that request through the published support route and we will respond within the timeframe shown in our support documentation.
Review Transaction Records
Open the wallet history section of your account to see a full log of Rocket and Bank Transfer activity. Each entry shows the date, amount and transaction reference.
Correct Account Details
Update your contact details and linked payment methods from the account settings screen. Some changes may require identity verification steps shown on that page.
Raise a Policy Question
If a specific clause in these terms is unclear, contact support via the published route and quote the section you are asking about. We aim to respond with a clear, specific answer.
Request Account Records
You can request a written summary of account activity tied to your login. Use the support contact route and specify the date range; we will process it as described in our support documentation.
CONTACT ROUTES
How to Reach 8oko About These Terms
If any part of these Terms & Conditions raises a question about your account, a Rocket transaction or a policy boundary, the three contact routes below are the correct paths. We do not publish support channels that are not actively monitored, so each route listed here is one where a real response follows. When you contact us about a terms matter, include your account reference and a brief description of the section or transaction you are asking about — this helps us give you a direct, relevant answer rather than a generic one.
Live Chat
Start a chat session from the support icon visible in your authenticated account screen. This is the fastest route for questions about specific account actions or transaction references under these terms.
Email Support
Send a detailed query to our published support email address. For terms-related questions, attach any relevant transaction reference or account screenshot so the team can address the specific clause in question.
Account Help Centre
The Help Centre accessible from your account menu contains published answers to frequent policy questions, including how to read your transaction log and what to do if a Rocket payment is not reflected in your wallet.
POLICY STANDARDS
How We Handle Your Account Data and Policy Requests
Maintaining clear records and giving you a real path to act on them is part of how we run the platform. These four points outline the operational standards behind these Terms & Conditions — covering data handling, cookie use, account security and how to request a change or correction. None of these are abstract commitments; each one has a specific account path or published contact route attached to it.
Data Handling
Account data — including transaction records tied to Rocket and Bank Transfer — is stored in line with the data practices described in our Privacy Policy. You can request a copy of your stored records through the support route at any time.
Cookies & Site Tracking
We use cookies to maintain your login session and to understand how the site is used. The cookie settings panel, accessible from your account, lets you review which categories are active and adjust non-essential ones.
Account Security
You are responsible for keeping your login credentials confidential under these terms. If you suspect unauthorised access, contact support immediately via the live chat route; we will walk you through the account-lock steps shown in our security documentation.
Requesting Changes
To request a correction to recorded information or to raise a formal terms dispute, use the email support route and reference the specific clause or transaction. We treat these requests under the response process described in our published support documentation.
TERMS QUESTIONS
Frequently Asked Questions About These Terms
These are the questions we hear most often about how these Terms & Conditions work in practice. If your question is not answered here, use the live chat or email support route listed above and quote the relevant section.
Do these Terms & Conditions apply to Rocket and Bank Transfer transactions?
Yes. Every financial movement through your 8oko account — including Rocket deposits and Bank Transfer withdrawals — is subject to these terms. The specific conditions shown at the transaction screen also apply and are part of your agreement at the point of submission.
What happens if 8oko updates these Terms & Conditions?
We publish the updated version on this page before changes take effect. Your continued use of the account after that date means you have accepted the revised terms. We recommend checking this page periodically, especially before any significant account action.
Can I use 8oko if I am in Bangladesh?
Access to 8oko depends on your local law and eligible region. We do not make legal determinations on behalf of individual users. If you are unsure whether access is permitted in your location, seek independent local legal advice before creating or using an account.
How do I dispute a transaction that I believe breaches these terms?
Open your wallet history to retrieve the transaction reference and date. Then contact support via email or live chat, quoting that reference and the specific clause you believe was not followed. The team will review the record and respond as described in our support documentation.
Do game studios like Pragmatic Play or PG Soft have their own terms alongside these?
Yes. Game content from studios available in the 8oko lobby — including Pragmatic Play, PG Soft and Spadegaming — is subject to those studios' own end-user conditions. Our Terms & Conditions govern your account and wallet; studio terms govern the game mechanics and content itself.
How do I request a copy of my account activity records?
Submit a request through the email support route. Include your account reference and the date range you need. We will compile the relevant transaction and activity log and provide it as described in our support response documentation.
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