Live / Slots
These legal terms govern how 8oko operates its platform and how your account, transactions and content access are handled. Whether you use Rocket, Bank Transfer or any other supported method, your use of 8oko is subject to this policy — and availability always depends on your local law and eligible region.
This policy exists to set clear expectations between you and 8oko. It covers the conditions under which you may access the platform, how your account data is handled, and what obligations both sides carry. Access to 8oko and its features — including sports betting markets, casino categories and account wallet functions — depends on whether use is permitted under the laws of your location and whether you fall within an eligible region. We do not make legal guarantees about access in any specific jurisdiction, and it is your responsibility to check local law before proceeding. Transactions processed through Rocket or Bank Transfer are recorded in your account history and are subject to the transaction conditions visible at the time of the request. Payment context chips such as Rocket and Bank Transfer appear in your account to reflect configured methods — they do not imply any legal authorisation beyond what is disclosed in your account settings. Any content delivered through our game studios — Spadegaming, PG Soft, Pragmatic Play, PlayStar and CQ9 — is provided under separate content-supply arrangements and does not alter your legal standing with 8oko as account holder. If you have questions about what applies to your account specifically, the support routes listed on this page are the right starting point.
Rocket appears as a configured payment method in your account wallet. Its presence reflects a supported transfer route — not a legal endorsement of access in any particular location.
Bank Transfer records are stored in your account transaction log. Review them directly from the account history section; the figures shown there are the authoritative record.
Access to 8oko depends on whether use is lawful in your region. We do not determine eligibility on your behalf — that assessment sits with you under your local legal framework.
Not every interaction with 8oko falls under the same policy rules. Understanding which areas this policy covers — and which sit outside it — helps you know where to direct questions and what to expect when something changes.
Covered. The conditions for creating, holding and closing an account are set by this policy. Any restriction, suspension or closure of account access will reference these terms. Eligibility depends on your local law and the region confirmed during account setup.
Covered. All deposits and withdrawals processed through your 8oko account — including those using Rocket or Bank Transfer — are within scope. The record shown in your account history is treated as the definitive transaction reference.
Covered in part. Static page content, promotional copy and account-facing communications published by 8oko fall within this policy. However, live odds, game outcomes and market data reflect independent feeds and are not policy-governed documents.
Outside scope. Game studios such as Spadegaming, PG Soft and Pragmatic Play supply game content under their own terms. 8oko does not extend its legal policy to cover those studios' internal rules, data practices or content decisions.
This policy is not just a set of obligations on your side — it also sets out what you can do when something in your account needs attention. You have the right to review your own account records, including transaction logs that show Rocket and Bank Transfer activity. If your account details are incorrect — name, contact information or linked wallet — you can request a correction through the support channel published on this page. Where you believe a transaction record does not match what you initiated, you can raise that as a formal query and we will check it against our internal logs. If you want to know what information we hold on your account, you can ask for that in writing via the policy contact route. None of these actions require you to close your account or stop using the platform. Each request is handled through the same support pathway, and the response you receive will reference the specific record or detail in question rather than a generic reply.
Open the account history section to see all transactions, including Rocket and Bank Transfer entries. These records are timestamped and reflect the values processed at the time of each request.
If your name, contact address or wallet reference is wrong, contact support with the correct details and a brief description of what needs changing. We update records once verification is confirmed.
Any question about how this policy applies to your account can be submitted through the contact routes on this page. We respond to policy queries with reference to the specific clause or account action in question.
Support for legal or account-related matters is available through the channels listed on this page. If your query relates to a specific transaction, include the transaction ID visible in your account history to speed up the review.
For any question about this policy, your account rights or a specific transaction record, use one of the contact routes published on the site. We handle policy queries separately from general account support to make sure they reach the right team.
Start a live chat session from the support section of the site. Mention that your query relates to a legal or policy matter so it is routed to the correct team rather than general account help.
Send your policy question to the support email address listed in the contact section of the site. Include your account reference and a clear description of the policy matter you are raising.
The account help section on the site contains published answers to common policy questions. Check there first — if your question is not covered, use live chat or email to escalate it directly.
We take the handling of your account data, cookies and security settings seriously. Each area below reflects a real process visible in or connected to your account — not an abstract commitment.
Account data — including wallet references, transaction logs and contact details — is stored for the purpose of operating your account and meeting our internal record-keeping requirements. We do not share it beyond what is necessary to process your account activity.
Our site uses cookies to maintain your session and remember account preferences across visits. You can adjust cookie settings in your browser at any time. Disabling certain cookies may affect how the site behaves on your device.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, contact support immediately via live chat or email. We will review account activity and advise on the next steps based on what the logs show.
We retain account records for as long as your account is active and for a period after closure as required by our internal policy. If this policy changes, the updated version will appear on this page. Continued use of the platform after an update constitutes acceptance of the revised terms.
These questions cover the areas we hear about most from people reviewing this policy. If yours is not here, the support routes listed above will get you a direct answer.
Access to 8oko depends on whether use is permitted under your local law and whether you fall within an eligible region. We do not determine that on your behalf. Review your local legal position before creating or using an account on the platform.
Your full transaction history — including Rocket and Bank Transfer entries — is available in the account history section after you log in. Each entry shows the amount, method and timestamp recorded at the time the transaction was processed.
Contact our support team through live chat or email with the correct details and a note on what needs updating. We verify the request against your account before making any change. Wallet references like Rocket numbers are updated only after verification is confirmed.
Account data is retained for a period after closure in line with our internal retention policy. You can request details of what we hold by contacting us through the email route published in the support section of this page.
Studios such as Spadegaming, PG Soft and Pragmatic Play supply game content under their own terms. This policy covers your account relationship with 8oko — not the internal rules of content studios or their data practices.
Submit your query through the email support route listed on this page. Include your account reference and the transaction ID from your account history if it relates to a specific payment. We review the record and respond with reference to the relevant policy clause.